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Terms and Conditions

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Terms and Conditions
This policy was last updated in Nov 2018
Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Information about us
The site is operated by Alchemy Coatings. We are registered in England and Wales under company number 05307753 and with our registered office at Unit A Centrepoint, Marshall Stevens Way, Trafford Park, Manchester, M17 1PP. Our VAT registration number is 860125550.

Shopping with us
You may place an order to purchase a product advertised for sale on the site by following the on-screen prompts after clicking on the item you are interested in. You will have the opportunity to input/correct any information prior to submitting the order.

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. No contract for the sale of any product will subsist between you and www.silkhat.co.uk until we confirm that the product(s) have been dispatched (dispatch confirmation) via email confirmation.

If an error discovered in the price of the goods that you have ordered. We will inform you as soon as possible and vice-versa upon receiving your order confirmation.

We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances.

We may be unable to process your order if:
(a) the product you ordered is out of stock or discontinued; or
(b) there is a problem with authorisation of the payment on your bank card.

If there are any changes to the details supplied by you it is your responsibility to inform us as soon as possible.

Risk and Ownership
Once delivered, the products ordered will become your responsibility and, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

Ownership of the products delivered will only pass to you on receiving full payment of all sums due in respect of the order.

Price and Payment
The price of any products will be as quoted on our site British pound sterling (GBP), except in cases of obvious error.

These prices include VAT but exclude delivery costs, which will be added to the total amount due once you have selected a delivery service from the available options.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already dispatched your order.

We cannot complete your order until you have paid for it in full.

By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.

Site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will inform you as soon as possible reconfirming or cancelling it your order.

"Free standard UK shipping" applies to parcel packages only and not palletised items unless authorised by management discretion.

Feedback
We welcome all feedback about our services and we are here to help you if you happen to come across any difficulties whilst shopping with us.

If you feel dissatisfied with our service so you may write to us via the “contact us” page or directly emailing customer service to info@alchemycoatings.co.uk

We have the right to revise and amend these Terms & Conditions from time to time without prior notice by changing them on the site, provided that any such change will not affect any purchases you have made before the change is implemented.

You and we agree that English law applies to these Terms & Conditions and that any dispute between us arising out of or in connection with these Terms & Conditions will only be dealt with by the English courts.